Abstract: This paper presents an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative that is an effort to make public service providers more open, citizen-friendly and accountable. This reform has failed to deliver on its promise. Though the underlying model has much relevance to the Indian context, the lack of a sound strategy and the absence of champions at the central and state levels to see it through have contributed significantly to this outcome.
Kindly cite the article as: Samuel Paul, “India’s Citizen’s Charters: In Search of a Champion”, Economic & Political Weekly, Vol. 43, No. 7, 67-73 (2008)